Terms and Conditions

• 4.1 Subject to the exceptions in Clause 5 of these Terms and Conditions, all Content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Catapult Leadership Accelerator, our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by applicable Canadian and International intellectual property and other laws.
• 4.2 Subject to Clause 6 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given Our express written permission to do so.

• 5.1 Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.
• 5.2 Subject to Clause 6 you may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Website or unless given express written permission to do so by the relevant manufacturer or supplier.

1. General Rules:

   You must adhere to the following when using the System:

   1. You must not use obscene, vulgar, or offensive language.
   2. You must not submit Content that is unlawful, harmful, threatening, abusive, harassing, defamatory, libelous, ageist, sexist, racist, or otherwise objectionable.
   3. You must not submit Content intended to incite violence, discrimination, or hatred of any kind.
   4. You must not engage in activities that constitute phishing, hacking, spreading malware, or other malicious acts.
   5. You must not submit Content that violates the intellectual property rights of others.
   6. You must not impersonate other individuals or organizations, including employees and representatives of Catapult Leadership Accelerator or Our affiliates.
   7. You must not use the System to distribute unauthorized mass communications, such as spam or junk mail.
   8. You must not use the System for fraudulent purposes or to promote illegal activities.
   9. It is advised that all submissions be made in English, as We may not respond to enquiries in other languages.
   10. Your means of identification, including usernames and email addresses, must not violate applicable laws or this Agreement.
   11. You must not use automated tools or scripts to extract data from the Website without Our express written permission.
2. Monitoring of Communications:

   You acknowledge that Catapult Leadership Accelerator reserves the right to monitor any and all communications made to Us or using Our System.

3. Retention of Communications:

   You acknowledge that Catapult Leadership Accelerator may retain copies of any and all communications made to Us or using Our System.

4. Modification of Communications:

   You acknowledge that any information you send to Us through Our System may be modified by Us in any way, and you hereby waive your moral right to be identified as the author of such information. Any restrictions you wish to place upon Our use of such information must be communicated to Us in advance, and We reserve the right to reject such terms and associated information.

• 10.1 In order to procure Services on this Website and to use certain other parts of the System, you are required to create an Account which will contain certain personal details and Payment Information which may vary based upon your use of the Website as We may not require payment information until you wish to make a purchase. By continuing to use this Websiteyou represent and warrant that:

• 10.1.1 all information you submit is accurate and truthful;
• 10.1.2 you have permission to submit Payment Information where permission may be required; and
• 10.1.3 you will keep this information accurate and up-to-date. Your creation of an Account is further affirmation of your representation and warranty.

2. 10.2 Account Security Recommendations
   It is recommended that you do not share your Account details, particularly your username and password. We accept no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.

3. 10.3 Unauthorized Account Access
   If you have reason to believe that your Account details have been obtained by another person without consent, you should contact Us immediately to suspend your Account and cancel any unauthorised orders or payments that may be pending. Please be aware that orders or payments can only be cancelled up until provision of Services has commenced. In the event that an unauthorised provision commences prior to your notifying Us of the unauthorised nature of the order or payment then you shall be charged for the period from the commencement of the provision of services until the date you notified us and may be charged for a billing cycle of one month.

4. 10.4 Username Requirements
   When choosing your username you are required to adhere to the terms set out above in Clause 9. Any failure to do so could result in the suspension and/or deletion of your Account.

10.5 User Responsibilities

Account Security

1. Confidentiality
   You are solely responsible for maintaining the confidentiality of your Account, including your username, password, and any other credentials used to access the Services. You must not share your credentials with others, and you agree to notify us immediately if you suspect any unauthorized use of your Account.


2. Liability for Actions
   You acknowledge and accept that you are responsible for all actions carried out under your Account. Catapult Leadership Accelerator will not be liable for any losses or damages arising from unauthorized use of your Account due to your failure to secure your login credentials.

Accurate Information

3. You must provide accurate, current, and complete information when creating your Account, and you agree to update such information promptly to keep it accurate, current, and complete. Catapult Leadership Accelerator reserves the right to suspend or terminate access to Services if any information you provide is found to be false or incomplete.

Prohibited Activities

4. You are prohibited from using the Services for any unlawful, harmful, or otherwise inappropriate activities, including but not limited to:
   • Unauthorized Access: Attempting to gain unauthorized access to our systems, networks, or other user accounts.
   • Exploitation: Exploiting, harming, or attempting to exploit or harm minors or vulnerable individuals in any way.
   • Reverse Engineering: Attempting to reverse engineer, decompile, or otherwise extract the source code of the Website or any of our Services.
   • Malicious Activity: Introducing viruses, malware, or other harmful code intended to damage or disrupt the operation of the Website or Services.

Appropriate Conduct in Communications Facilities

5. When using any of our communications facilities (e.g., chat, forums, live support), you agree to engage respectfully and avoid any form of:
   • Abusive Language: Refrain from obscene, offensive, or hateful language.
   • Misrepresentation: Do not impersonate others or misrepresent your identity.

Compliance with Laws

6. You must comply with all applicable laws and regulations when using our Website and Services. This includes but is not limited to intellectual property laws, privacy laws, and regulatory guidelines relevant to the jurisdiction in which you reside.

System and Service Integrity

7. No Automated Tools
   You agree not to use any robot, scraper, spider, or other automated means to access the Website or Services without our express written permission.


8. Disruption
   You shall not disrupt or interfere with the functioning of the Website, servers, or network infrastructure supporting our Services.

Responsibility for User Content

9. Any content you submit, post, or otherwise make available on our Website (e.g., comments, messages, reviews) is your sole responsibility. You warrant that any content you provide is lawful and does not infringe on any third-party rights. You agree that Catapult Leadership Accelerator is not liable for any content provided by you or others, and you hereby indemnify us for any legal actions arising from such content.

Usage Limits

10. You agree to use the Website and Services strictly in accordance with the usage guidelines provided, including any limits on bandwidth or access time. You acknowledge that exceeding such limits may result in restricted access or additional charges.

10.6 User Risk and Acknowledgment

11. You acknowledge that use of the Services and Website is at your own risk. Catapult Leadership Accelerator cannot guarantee that the Services will meet your individual requirements or that access will always be uninterrupted or error-free. You are responsible for ensuring that you have suitable equipment, technology, and software to use the Services and for any charges arising from your own internet provider.

• 11.1 Either Catapult Leadership Accelerator or you may terminate your Account. If We terminate your Account, you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, We reserve the right to terminate without giving reasons.
• 11.2 If We terminate your Account, any current or pending orders or payments on your Account will be cancelled and provision of Services will not commence.

• 12.1 Whilst every effort has been made to ensure that all general descriptions of Services available from Catapult Leadership Accelerator correspond to the actual Services that will be provided to you, We are not responsible for any variations from these descriptions as the exact nature of the Services may vary depending on your individual requirements and circumstances. This does not exclude Our liability for mistakes due to negligence on Our part and refers only to variations of the correct Services, not different Services altogether. Please refer to sub-Clause 13.8 for incorrect Services.
• 12.2 Where appropriate, you may be required to select the required Plan of Services.
• 12.3 We neither represent nor warrant that such Services will be available at all times and cannot necessarily confirm availability until confirming your Order. Availability indications are not provided on the Website.
• 12.4 All pricing information on the Website is correct at the time of going online. We reserve the right to change prices and alter or remove any special offers from time to time and as necessary.
• 12.5 In the event that prices are changed during the period between an order being placed for Services and Us processing that order and taking payment, then the price that was valid at the time of the order shall be used.

• 13.1 No part of this Website constitutes a contractual offer capable of acceptance. Your order constitutes a contractual offer that We may, at Our sole discretion, accept. Our acceptance is indicated by Us sending to you an order confirmation email. Only once We have sent you an order confirmation email will there be a binding contract between Catapult Leadership Accelerator and you.
• 13.2 Order confirmations under sub-Clause 13.1 will be sent to you before the Services begin and shall contain the following information:

• 13.2.1 Confirmation of the Services ordered including full details of the main characteristics of those Services;
• 13.2.2 Fully itemised pricing for the Services ordered including, where appropriate, taxes, delivery and other additional charges;
• 13.2.3 Relevant times and dates for the provision of the Services;
• 13.2.4 User credentials and relevant information for accessing those services.

• 13.3 If We, for any reason, do not accept your order, no payment shall be taken under normal circumstances. In any event, any sums paid by you in relation to that order will be refunded within 14 calendar days.
• 13.4 Payment for the Services shall be taken via your chosen payment method, immediately for any setup fee that corresponds to the service plan you purchased and at the same day of each subsequent month (“billing cycle”) for charges accrued during the previous month (“billing cycle”) AND/OR as indicated in the order confirmation you received.
• 13.5 We aim to fulfill your Order within 2-3 working days or if not, within a reasonable period following your Order, unless there are exceptional circumstances. If we cannot fulfill your Order within a reasonable period, we will inform you at the time you place the Order by a note on the relevant web page or by contacting you directly after you place your Order. Time is not of the essence of the Contract, which means we will aim to fulfill your Order within any agreed timescales but this is not an essential term of the Contract and we will not be liable to you if we do not do so. If the Services are to begin within 14 calendar days of Our acceptance of your order, at your express request, you will be required to expressly acknowledge that your statutory cancellation rights, detailed below in Clause 14, will be affected.
• 13.6 Catapult Leadership Accelerator shall use all Our reasonable endeavours to provide the Services with reasonable skill and care, commensurate with best trade practice.
• 13.7 In the event that Services are provided that are not in conformity with your order and thus incorrect, you should contact Us immediately to inform Us of the mistake. We will ensure that any necessary corrections are made within five (5) working days.
• Additional terms and conditions may apply to the provision of certain Services. You will be asked to read and confirm your acceptance of any such terms and conditions when completing your Order.
• 13.8 Catapult Leadership Accelerator provides technical support via our online support forum and/or phone. Catapult Leadership Accelerator makes every effort possible to respond in a timely manner but we do not guarantee a particular response time.

• 14.1 If you are a consumer based within the European Union, you have a statutory right to a “cooling off” period. This period begins once your order is confirmed and the contract between Catapult Leadership Accelerator and you is formed and ends at the end of 14 calendar days after that date. If you change your mind about the Services within this period and wish to cancel your order, please inform Us immediately using the following email: registrations@catapultprograms.com. Your right to cancel during the cooling off period is subject to the provisions of sub-Clause 14.2.

• 14.2 As specified in sub-Clause 13.6, if the Services are to begin within the cooling off period you are required to make an express request to that effect. By requesting that the Services begin within the 14 calendar day cooling off period you acknowledge and agree to the following:

• 14.2.1 If the Services are fully performed within the 14 calendar day cooling off period, you will lose your right to cancel after the Services are complete.
• 14.2.2 If you cancel the Services after provision has begun but is not yet complete you will still be required to pay for the Services supplied up until the point at which you inform Us that you wish to cancel. The amount due shall be calculated in proportion to the full price of the Services and the actual Services already provided. Any sums that have already been paid for the Services shall be refunded subject to deductions calculated in accordance with the foregoing. Refunds, where applicable, will be issued within 5 working days and in any event no later than 14 calendar days after you inform Us that you wish to cancel.

• 14.3  Cancellation of Services after the 14-calendar-day cooling off period has elapsed shall be subject to the specific terms governing those Services and may be subject to a minimum contract duration. Please refer to any accompanying Specific Terms for further details.
• 14.3 Cancellation After Cooling Off Period. Cancellation of Services after the 14-calendar-day cooling off period has elapsed shall be subject to the specific terms governing those Services and may be subject to a minimum contract duration. Please refer to any accompanying Specific Terms for further details.
• 14.4 Refund Policy for Technical Issues, Dissatisfaction, or Unfulfilled Services,  We strive to ensure the highest quality of service for all our customers. If you experience a technical issue, feel dissatisfied with the Services, or believe that the Services have not been provided as described, please contact Us at [PHONE NUMBER] or email us at info@catapultprograms.com.
• 14.4.1 Technical Issues. If you encounter technical issues that prevent you from accessing or using the Services effectively, and our technical support team is unable to resolve the problem within 14 days, you may request a refund. Refunds for technical issues will be assessed based on the severity and impact of the issue and will be determined at our discretion.
• 14.4.2 Dissatisfaction or Unfulfilled Services.  If you are not satisfied with the quality of the Services or believe that the Services were not provided as described, please let Us know within 14 days of receiving the Services. We will work with you to either correct the issue or offer a partial or full refund depending on the circumstances. Refunds for dissatisfaction are granted on a case-by-case basis and will be issued only if we are unable to resolve your concerns.
• 14.4.3 General Refund Terms.  Refund requests under sub-clauses 14.4.1 and 14.4.2 will be reviewed within 7 working days of receipt, and we aim to process approved refunds within 5 working days from the date of approval.

• 16.1 All personal information that We may collect (including, but not limited to, your name and address) will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and your rights under that Act.
• 16.2 We may use your personal information to:

• 16.2.1 Provide Our Services to you;
• 16.2.2 Process your payment for the Services; and
• 16.2.3 Inform you of new products and services available from Us. You may request that We stop sending you this information at any time.

• 16.3 In certain circumstances (if, for example, you wish to purchase Services on credit), and with your consent, We may pass your personal information on to credit reference agencies. These agencies are also bound by the Data Protection Act 1998 and should use and hold your personal information accordingly.
• 16.4 We will not pass on your personal information to any other third parties without first obtaining your express permission.

• 17.1 We make no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Service or Services.
• 17.2 No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind. All content and advice provided on the website, through consultations, training materials, or any other communication, are for informational purposes only. Users are advised to seek professional advice suited to their specific circumstances before acting on any information or recommendations from the Website or Services.
• 17.3 No part of this Website is intended to constitute a contractual offer capable of acceptance.
• 17.4 Whilst We use reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, you are strongly advised to take responsibility for your own internet security, that of your personal details and your computers.

• 19.1 The Website is provided “as is” and on an “as available” basis. Catapult Leadership Accelerator uses industry best practices to provide a high uptime, including a fault-tolerant architecture hosted in cloud servers. We give no warranty that the Website or Facilities will be free of defects and / or faults and we do not provide any kind of refund for outages. We provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.
• 19.2 We accept no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

• 20.1 To the maximum extent permitted by law, We accept no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. You should be aware that you use the Website and its Content at your own risk.
• 20.2 Nothing in these Terms and Conditions excludes or restricts . All information provided on this Website, through consultations, training materials, or any other communication, in for informational purposes only.  Users are advised to seek professional advice suited to their specific circumstances before acting on any information or recommendations provided through the website or Services.  Catapult Leadership Accelerator will not be liable for any reliance placed on such information.
• 20.3 Nothing in these Terms and Conditions excludes or restricts Catapult Leadership Accelerator's liability for any direct or indirect loss or damage arising out of the incorrect provision of Services or out of reliance on incorrect information included on the Website.
• 20.4 In the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining Terms and Conditions. This term shall apply only within jurisdictions where a particular term is illegal.

• 20.5 Force Majeure

  Catapult Leadership Accelerator shall not be liable for any failure or delay in performing its obligations where such failure or delay results from causes beyond Our reasonable control. Such causes include, but are not limited to: acts of God, natural disasters, pandemics, strikes or labor disputes, power failures, internet service disruptions, government actions or restrictions, war, civil unrest, terrorism, or any other event that could not reasonably have been foreseen or prevented.

  Where a Force Majeure event occurs, We will notify you as soon as is reasonably practicable, detailing the nature of the event, its anticipated impact on Our performance, and any actions being taken to mitigate its effects.

  If the Force Majeure event continues for a period of 30 days or more, either party may terminate the affected services without further liability, except for amounts already owed or payable for services provided up to the date of termination.

  This clause does not excuse your payment obligations for services already provided or fees incurred prior to the Force Majeure event.

  
  

• 24.1 All notices / communications shall be given to Us either by post to Our Premises (see address above) or by email to info@catapultprograms.com. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.
• 24.2 We may from time to time, if you opt to receive it, send you information about Our products and/or services. If you do not wish to receive such information, please click on the ‘Unsubscribe’ link in any email which you receive from Us.